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WARNING: DUE TO COVID-19, INTERNATIONAL SHIPPING IS EXPERIENCING DELAYS!
Shipping delays may occur during festive periods, bad weather conditions, or extraordinary circumstances.
Please take note that shipping times can, in these circumstances take six to twelve weeks for your package to arrive, within the European Union. The package will not be considered lost before Twelve Weeks from the shipping date (for packages heading to the EU), for packages heading to the rest of the world it will be considered lost after fourteen Weeks.

♦ Our items are custom made upon order, please expect up to 6 business days for shipment, starting as soon as your payment has registered.
On some rare occasions, if we need more time, we will contact you to give you the expected shipping time. In this case, you are allowed to cancel your order if you prefer.

♦ Once shipped, here are possible reception delays, according to Portuguese Post:
- Portugal: 1 to 3 business days.
- European Union: usually 1 week.
- Rest of the World: usually 2 or 3 weeks.

Please understand that it's impossible to give a precise date.
Holiday shipping may take a couple more days than stated above because of the holiday shipping back up. Please wait a few more days than expected and your items should arrive very quickly.
The delivery times are indicative and are therefore considered valid when there is no physical or structural impediment to delivery, such as an incorrect delivery address, strikes, or forces beyond our control.


♦ LOST/UNDELIVERED ITEMS:
Please send us a message if your item has not arrived within 4 weeks. If in extraordinary circumstances (like the COVID pandemic) please wait up to twelve weeks for European orders or fourteen weeks for International orders.

While we cannot claim responsibility for the actions of the postal services, we will process a lost claim with CTT - Correios de Portugal and this process takes 30-45 days minimum. Once processed and approved, CTT - Correios de Portugal send a refund for the value of lost items (ONLY) which we will forward to you.
Within the investigation period, no refunds can be made, because the loss of the order will have to be confirmed and verified.

Keep in mind that International orders may be subject to duties and taxes which are outside of our control. We are not held responsible for these fees and duties.

♦ Email: mail@mypositivevibes.com

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