Etsy Has Your Back
As a marketplace of millions of individual makers, we are invested in making sure every purchase is a great experience.
Issue Resolution
We’re ready to help if something goes wrong.
1
Contact Your Seller
Each shop on Etsy is independent. Refunds, exchanges and returns policies varies from seller to seller. If you have a question about a recent order, the seller is the best person to ask.
Get help
Help with your order
2
Open a Case
If you and the seller cannot resolve a problem with your order, you may be eligible to open a case.
Open a case
3
Work With Etsy
After you open a case, Etsy can act as a mediator to work with you and the seller.
Have Questions? Check out our FAQ.
24/7 Support
Our team works around the clock.
Help Center
Looking for some quick answers? Interested in learning more about some features on our site? The Help Center is the place for you!
Find answers
Visit Help Center
Support Specialists
We have a team standing by to help you with any problem you may have.
Contact us
Trust & Safety Team
Our Trust and Safety Team works continuously to ensure the safety of our marketplace and enforcement of our house rules.
Learn more about our policies
Marketplace Security
Our commitment to your privacy and security.
Account Privacy
At Etsy, we care deeply about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information.
Privacy policy
Payments
Payment Security
All credit card information sent to Etsy is encrypted using Transport Layer Security technology (TLS) and tokenized with our credit card processors. Etsy stores no sensitive credit card information.
Seller Standards
Etsy has a robust list of requirements each shop must meet to remain on our platform. This ensures that troublesome shops are removed and your buying experience stays protected.
Have questions? We have answers!
After signing in on Etsy.com or the Etsy app, simply go to Purchases and Reviews (under the account icon). If you don’t have an Etsy account, learn how to track your order.
For more information on order tracking, please visit the Help Center.
You may have checked out as a guest. To claim an order you purchased as a guest:
- Open your email inbox.
- Locate the email receipt you received when you placed your order. This email is sent from transaction@etsy.com.
- Click the order number in the first line of your receipt.
- Follow the steps to sign in or create an Etsy account.
- Your order is automatically connected to your new Etsy account.
If you can’t find it, please contact Etsy Support.
If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the shop’s policies. To request a return, return label, or exchange, contact the shop.
For more information on returns and exchanges, please visit the Help Center.
You will need to create an Etsy account. To claim an order you purchased as a guest:
- Open your email inbox.
- Locate the email receipt you received when you placed your order. This email is sent from transaction@etsy.com
- Click the order number in the first line of your receipt.
- Follow the steps to sign in or create an Etsy account.
- Your order is automatically connected to your new Etsy account.
If you can’t find it, please contact Etsy Support. .
If your order is delivered but you haven’t actually received the item, there are a few things you can do.
- Check with neighbors to see if the package was delivered to them accidentally.
- Contact your local post office for help locating the package. Provide them with the tracking number, shipping service name, and your shipping address. You may have to reach out to the seller to get some of these details.
- Ask the seller if they’ll assist you by opening a claim with the shipping service.