ONE Moldavite genuine stone from Chlum, Czech Republic authentic tektite specimen raw crystal loose

*International buyers please note that there are shipping delays due to the current crisis. It is your responsibility to notify us if you wish to upgrade your shipping method*

-USPS first class shipping is used for all shipments unless otherwise discussed. It is your responsibility to contact us if faster shipping, signature confirmation, insurance or any upgrades are needed. If an upgrade is requested, but the fee is goes unpaid for more than 2 weeks we will ship the order with the original shipping method selected at checkout. We are not responsible for lost or stolen packages.

-Free domestic shipping will be activated automatically on applicable orders. Multiple orders cannot be combined to achieve the $35 minimum for free domestic shipping.

-If the shipping service returns an order to us that is non-deliverable for any reason (insufficient address, refused, missed the package, etc), an additional shipping fee will be charged to return the package to you, once it has been returned to us. We do not accept returns on these orders, unless they comply with our return policies. We are not responsible for lost or stolen packages.

-In some cases, when further communication is needed, shipping may be delayed until communication has been completed.

-Unfortunately, we cannot always guarantee requests of address change due to the number of orders we process.

-If any issues arise with an order (damaged, missing, etc.) and we don't hear back from the buyer within 7 days, we will consider the issue resolved.

-We reserve the right to ship items at our discretion, items may be shipped separately than one another in certain cases. This is always in the best interest of the specimens.

***International buyers***
- If tracking through delivery is desired, it is the buyers responsibility to purchase the applicable shipping upgrade. The standard first class shipping option will not provide tracking through delivery.
We cannot issue a refund for non-arrival claims if the upgraded ems option is not requested or purchased at checkout.

-All orders over $400 are required to upgrade shipping to EMS, which is a minimum fee of $65. This option is available at checkout.

-It is the buyers responsibility to ensure that the importing and exporting requirements of your country have been met, failure to do so may result in seizure of your shipment. You are responsible for any customs tax, fees, or charges that might occur, you can contact your countries customs department prior to ordering to find out what these fees will be. If the buyer refuses the package for any reason, a refund will not be issued.
We do not have any contact with foreign customs agencies.

-We cannot and will not change the price of an order on customs information, or mark as gift, this is not legal.

---International shipping options include---
1. Standard / First Class - appx. 20-40 business days. Prices vary.
2. USPS Priority - appx. 6-10 days, Prices can range from $30-50+
3. EMS - appx. 4-8 days, includes full tracking information, insurance (depends on your countries import restrictions), pricing starts at $65.

-The main photo does not directly reflect the actual size of the piece/s.
We expect all buyers to view all photos and read full listing descriptions to get a proper idea of the piece/s your purchasing. Weights and sizes are very close approximations, sizes may vary slightly due to the direction one may try and measure. Generally, we measure lengthwise.

-Labels provided upon request only, unless otherwise shown in photos.

-Bases and stands may be used for photography purposes only, not all pieces photographed on a base will include one. Thank you for your understanding.

-We try to showcase damage in photos the best we can but if you are directly concerned about damages or flaws, please contact us prior to purchasing.

-Please note, colors may vary slightly from monitor to monitor depending on your settings.

-Some specimens may have naturally sharp or fragile edges, we recommend handling each piece with care and using caution around children. We cannot be held responsible for any injury’s that may result from a mineral specimen.

-Please use caution and care when opening your order. Some items are small or fragile so we recommend unpacking on a flat, clean surface or somewhere where you do not need to worry about your new pieces being damaged or lost. Please be sure you have checked all packing material before disposing of it. We reserve the right to reship or refund in the rare event of claims of missing items.

-Please educate yourself properly before purchasing. Naturally, some mineral specimens can be fragile or potentially toxic, handle all specimens with care. If you are considering a stone to set in jewelry, be sure to research things like it's chemical composition and hardness. Please reach out with any questions you may have.

-The use of our photos without credit or permission is not permitted. Using our photos to resell minerals is not permitted.

-We do not offer phone support, we apologize for any inconvenience.

-As a buyer, you are fully responsible for thoroughly reading and understanding our listing descriptions and shop policies. By ordering from our shop you are agreeing to comply with all of our policies.

Thank you!