Light Work In White Swim Cover Up

We do not make customized or personalized orders.

All our products are displayed with a sizing chart on our official site https://www.UrbanExcellence.shop

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at Contact@UrbanExcellence.Shop within 14 days time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at Contact@UrbanExcellence.Shop with photos of wrong/damaged items and we’ll sort that out for you.

We DO NOT offer refunds for buyers remorse

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at Contact@UrbanExcellence.Shop within 14 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund if applicable.

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at Contact@UrbanExcellence.Shop.

Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the shipping times.

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

We work with an on-demand order fulfillment company with facilities worldwide!

Average 3 business day production + delivery.
Your items are handmade on-demand and we do not accept returns unless your order qualifies for our print guarantee.
All sales final, we cannot accept cancellations or modifications.
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days